Quality Control at Coppes Napanee in the 60's
Welcome to Bill’s History Corner. Today’s Corner is written by guest writer, Dodie. Thanks for filling in.
How would you like to have been a supervisor at Coppes, Inc. in 1964 and have to evaluate each of your subordinates on these five thought-provoking questions once a month?
Which of these five: Quality, Quantity, Human Supervision, Technical Supervision, Use of Equipment, would you regard as the number one priority or are they all equal importance?
This is a huge monthly observation for a Supervisor in every department.
So glad to see that the “Quality of employees work” section could have a “Normal number of mistakes” category, but sorry to see the fact that in the “Use of Company Supplies and Properties,” any employee could be marked as “Occasionally misuse tools, materials and machines. Sometimes careless”.
You should notice that the four different possible ratings in each section are not in descending order of workmanship. The supervisor needed to be very familiar with this “Progress Report”. Needing to do one of these reports for each employee every month would be a big job. We have found stacks of these “Monthly Reports” mixed in with employee records. I expect they intended to keep them all on file for the working span of each employee.
Coppes has a great reputation of providing perfect products and the employees have great pride in providing a quality product.
*more information on Coppes Napanee and products being made today can be found on our New Kitchens & Restorations page.
Employee Monthly Progress Reports
Read the attached sample, how would you feel if you were being evaluated with this report?
How would you like to have been a supervisor at Coppes, Inc. in 1964 and have to evaluate each of your subordinates on these five thought-provoking questions once a month?
Which of these five: Quality, Quantity, Human Supervision, Technical Supervision, Use of Equipment, would you regard as the number one priority or are they all equal importance?
This is a huge monthly observation for a Supervisor in every department.
So glad to see that the “Quality of employees work” section could have a “Normal number of mistakes” category, but sorry to see the fact that in the “Use of Company Supplies and Properties,” any employee could be marked as “Occasionally misuse tools, materials and machines. Sometimes careless”.
You should notice that the four different possible ratings in each section are not in descending order of workmanship. The supervisor needed to be very familiar with this “Progress Report”. Needing to do one of these reports for each employee every month would be a big job. We have found stacks of these “Monthly Reports” mixed in with employee records. I expect they intended to keep them all on file for the working span of each employee.
Coppes has a great reputation of providing perfect products and the employees have great pride in providing a quality product.
*more information on Coppes Napanee and products being made today can be found on our New Kitchens & Restorations page.